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E-Commerce Executive

IT-ITES | Customer Care Executive

~15,000 p.m | Under Graduate - , Bachelor of Management - MARKETING/BANK MANAGEMENT | Chennai

Thandalam

Gender : All | Age Limit - 18-29 | Openings - 0 | Experience - 1-2 Years | Job Type - Regular
Piper Products
Posted Jobs Count : 2
Open Until : 30-09-2020
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Description

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • UG/PG
  • Tamil, English, Hindi language speaking skill should be there

Skills

  • Customer Care Executive (Call Centre)
  • Customer Care Executive (Relationship Centre)
  • Customer Relationship Executive


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