Provide on-site installation, validation and commissioning of products
Perform hands-on on-site troubleshooting, service and repairs • Provide high level technical support to external customers at their location
Provide on-site training to the customers
Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
Create and maintain service information in the company enterprise database
Timely and professionally handle field service calls and issues arising from the field service visits, triage with field applications scientists as appropriate • Timely complete and submit all required paperwork
Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
Misc. other duties commensurate with the capabilities of a Field Service Engineer
