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Service Advisor

Automotive | Service Advisor

15,000 - 25,000 p.m | Diploma - Diploma In Engineering - AUTOMOBILE ENGINEERING | Coimbatore

Ramanathapuram

Gender : Male | Openings - 5 | Experience - 2-3 Years | Job Type - Regular
pressana Automobile Pvt Ltd
Posted Jobs Count : 7
Open Until : 31-12-2021
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Description

DUTIES AND RESPONSIBILITIES

  • Promptly acknowledging the customer on arrival.
  • For appointment customers, should be aware of vehicle history.
  • Listen to customer concerns and note it down in the RO.
  • Coordinate with tech specialist for vehicles that need to be taken on
  • road test to identify certain concerns.
  • Prepare RO with customer needs clearly written with symptoms and
  • occurring conditions
  • Able to provide a realistic time and cost estimate for the RO by using
  • DMS.
  • Pass on the RO to floor supervisor explaining him the nature of job to
  • be done.
  • If any delay foreseen in delivery of vehicle, promptly informing the
  • customer through ICR.
  • Ensure the vehicle is in a clean condition before it is delivered to the
  • customer.
  • Explaining the work done and the cost to the customer.
  • Able to sell other workshop services to the customers.
  • Promote accessory sales.
  • Deliver high customer satisfaction CSI by following all JD Power parameters

 

 

Skills

  • Customer Care Executive
  • Service Advisor


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