Job Functions / Responsibilities:
Find technical resolutions on issues or queries related to unknown or new scenarios
Meet cases resolution SLA"s
Manage relationships with clients
Work with cross-functional teams as and when required
Keep up to date with all eCW products and their enhancements
Maintain excellent customer satisfaction level
Other duties as assigned
Requirements:
Experience with server side programming using VB / COM would be fine
Proficient with relational databases (SQL Queries)
Excellent knowledge on basic RDBMS Concepts
Knowledge / Experience with Java (OOPs Concepts & Architeture)
Experience with Internet Protocols, HTTP / HTTPs
Default ports for HTTP / FTP / MYSQL etc
Experience with XML / XSL
Experience with Web Application Server(s)
Understanding of 3 -Tier / N-Tier Architecture
Knowledge of SQL Server 2005, 2008
Prior technical support experience shall be an advantage
Prompt, responsive, responsible and friendly approach to customer situation
Based on technological skills, rates and location preferences from the available pool of Resources.
Note: Education Background
B.tech(EC/CS/IT), BCA, MCA BSC (IT), Any IT technical (Diploma)
Candidates having experience in International can also apply.
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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