Developing and implementing department policies to ensure all staff members are trained in emergency response procedures
Managing all aspects of the dispatching process, including hiring, training, scheduling, monitoring performance, and responding to customer complaints
Training and supervising employees who answer incoming calls, dispatch police officers to emergencies or dispatch other emergency services such as fire departments or rescue squads
Analyzing call data to identify problem areas that may require additional staff training or equipment upgrades
Updating emergency response plans and protocols to comply with new laws or regulations set forth by local governments
Managing the dispatch centre budget, including reviewing invoices and processing payments for phone services and other equipment or supplies
Monitoring communication channels during emergency situations to ensure staff members are communicating with each other effectively and efficiently
Maintaining records of emergency calls and incident reports to track response times and improve service quality