Technical Support Executive is a key member of our managed service team. You will work directly with our customers through remote access, providing customer support. This role requires you to provide timely resolution of problems, Troubleshoot software failure and design falws and identify the application and/or user training problems when they relate to customer usage.
In this role, you will work closely with the customer, Business System Analysts and QA on support. This position requires strong problem-solving and communication skills, attention to detail, the ability to quickly research and implement customer solutions, and the desire to work in a fast-faced, creative and dynamic environment.