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TEAM LEADER -Retention

IT-ITES | Associate - CRM

15,000 - 25,000 p.m | Under Graduate - Bachelor of Education | Chennai

chennai

Gender : All | Age Limit - 18-30 | Openings - 20 | Experience - 2-3 Years | Job Type - Regular

Description

*Communicating with customers and sales representatives.
*Analyzing customer behavior.
*Gathering information about customer complaints.
*Developing aggressive retention strategies based on customer feedback.
*Negotiating with customers to renew contracts and retain business.
*Meeting with the sales team to propose customer retention solutions.
*Writing and presenting customer behavior reports.
*Building positive relationships with customers and business associates.
* Ability to handle the CRM.

Skills

  • Customer Care Executive
  • Telecaller

Additional Skills


communication skills computer knowledge

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