The Desktop Support Engineer is responsible for providing technical assistance and support to end-users for hardware, software, and Application related issues. Desktop Support Engineer will diagnose and resolve technical problems with desktops, laptops, peripherals, and other IT equipment, ensuring minimal downtime and maximum productivity for users.
Desktop Support Engineer will install, configure, and maintain desktop operating systems and applications, as well as troubleshoot connectivity issues and escalate complex problems to higher-level support teams when necessary.