Online Job Portal

Customer Engagement Specialist

Telecom | Customer Care Executive- Relationship Centre

15,000 - 25,000 p.m | Under Graduate | Kanniyakumari

Asaripallam

Gender : All | Age Limit - 21-35 | Openings - 10 | Experience - 0-1 Year | Job Type - Regular

Posted Jobs Count : 9

Open Until : 10-07-2024

Apply Job

Qualification: Any Degree

Skills:

Excellent written and verbal communication skills (English & Tamil)
Continuous learning mindset, readily absorbing new information and adeptly explaining complex concepts to Clients with clarity
Cultivate a customer-centric mindset, demonstrating proactive, self-motivated, patient, and flexible attributes to ensure exceptional service delivery

Reports to: Customer Engagement Lead

Work Experience: Freshers / Experienced (Experience in a Customer Support or a related role would be an advantage)

Job Description:

Responding to queries, complaints, and requests via Phone, E-mail, Chat, Telegram, Social-Media, and In-app tool / ticketing support to all assigned clients in a timely manner
Provide timely and effective responses to Client inquiries, complaints, & requests through various channels such as phone, email, chat, Telegram, social media, and in-app tools/ticketing support
Handle both inbound & outbound queries from prospective clients regarding product features, offered services, and available packages/plans
Develop and maintain a deep understanding of the designated function/domain, becoming a subject matter expert in the designated area
Ensure accurate and thorough documentation of client interactions, recording and filing information in prescribed formats using designated tools
Develop informative materials such as info videos / guides, and written content on the managed subject, addressing queries and assisting clients on processes, systems, institute info, rules, regulations, and any other details relevant to the counselling /admission process that is beneficial for clients

Communication skills, Subject Matter expert

Apply now

Department Of Employment And Training, Old Alandur Road,
Guindy, Chennai-32.

9499966018 .

tnprivatejobs@gmail.com .

Find the right job on Private Job Portal. You are only few steps away from millions of jobs.