Initiate contact through phone calls, emails, and letters to negotiate payment plans, arrange debt repayment, and resolve outstanding balances.
Investigate and Analyze Customers' Financial Situations:
Assess customers' financial capabilities, analyze payment histories, and propose suitable repayment options aligned with their ability to pay.
Document Collection Activities:
Accurately record all collection interactions, agreements made, and payment commitments to maintain detailed and organized records.
Follow Up on Promised Payments:
Monitor and follow up on promised payments to ensure adherence to agreed-upon repayment plans and timelines.
Handle Escalated Customer Inquiries and Complaints:
Address escalated customer inquiries and complaints promptly and professionally, aiming for swift resolution and maintaining positive customer relationships.
Coordinate with Internal Departments:
Collaborate with internal departments such as legal and finance to escalate unresolved issues, recommend further actions, and ensure compliance with company policies.
Comply with Legal Requirements and Company Policies:
Adhere strictly to legal requirements, industry regulations, and company policies related to debt collection practices to mitigate risks and ensure ethical conduct.
Achieve Collection Targets:
Meet or exceed monthly and quarterly collection targets set by management through effective debt recovery strategies and proactive follow-up.
Provide Regular Reports and Updates:
Prepare and submit regular reports detailing collection activities, outstanding debts, customer interactions, and progress towards collection targets.
Continuously Update Knowledge of Industry Trends and Regulations:
Stay informed about industry trends, changes in regulations, and best practices in debt collection to enhance effectiveness and compliance in debt recovery efforts
Skills
Collections Executive
Debt Recovery Agent
Additional Skills
Good Communication in Tamil and English
Negotiation skills
