As a custodian of Own Brands portfolio’s quality delivery, design & develop a complete Quality Assurance and Quality Control process for Private Label portfolio.
Build a framework for conducting regular 3rd party facility audits, production batch audits and product approvals to ensure the quality consistency delivery.
Support the Product team in all product development procedures & product approvals through a process maintaining neutrality.
Process Implementation and Optimization :
Ensure that all food safety, process quality related and non-compliance issues are investigated and that corrective measures are implemented and adhered to.
Implement & ensure 100% end-to-end process compliance for all products approved for launch under the portfolio.
Maintain and track quality complaints for the portfolio of products and conduct RCAs and CAPAs for continuous performance improvement.
Manage, train and develop a team of Quality Assurance & Quality Control people with presence across the 4 operating regions for prompt and cost effective quality monitoring, response and management system.
Ensure allocation of resources for quality work in both Quality Assurance and Quality control functions through a robust mechanism to maintain a balanced approach to scrutiny.
Documentation & Review
Develop, manage & update the specification and recipe/formulation database for raw material (for staples) and finished products (all processed products) for the entire portfolio of private label products.
Continuously review the process to make it more effective and optimize monitoring & cost.
Maintain and manage the control sample inventory to review any complaints.
Build a network of external labs for product testing on a cyclic basis.