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Customer Engagement Specialist

Management and Entrepreneurship & Professional | Office Operations Executive

~15,000 p.m | Under Graduate | Kanniyakumari

Nagercoil

Gender : All | Age Limit - 21-35 | Openings - 10 | Experience - 0-1 Year | Job Type - Regular

Frank David Labs Private Limited

Posted Jobs Count : 9

Open Until : 31-12-2024

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Description

We're looking for Customer Engagement Specialists who can provide subject matter expertise support for our Subscribers (Clients) through multiple channels / forums. The ideal candidate will have strong communication skills and should be able to work independently with a positive attitude. If you have a passion for helping others & providing exceptional customer service, we would like to hear from you!

About Us

ZyNerd is an Ed-Tech platform committed to empowering students with comprehensive information and data, enabling them to make well-informed decisions for Exam Counselings such as NEET UG, NEET PG, and more. Our mission is to develop a suite of innovative applications and solutions that effectively address students' challenges and support their academic journey.

Qualification

Any Degree

Experience

Freshers / Experienced

Responsibilities

Responding to queries, complaints, and requests via Phone, E-mail, Chat, Telegram, Social-Media, and In-app tool / ticketing support to all assigned clients in a timely manner
Provide timely and effective responses to Client inquiries, complaints, & requests through various channels such as phone, email, chat, Telegram, social media, and in-app tools/ticketing support
Handle both inbound & outbound queries from prospective clients regarding product features, offered services, and available packages/plans
Develop and maintain a deep understanding of the designated function/domain, becoming a subject matter expert in the designated area
Ensure accurate and thorough documentation of client interactions, recording and filing information in prescribed formats using designated tools
Develop informative materials such as info videos / guides, and written content on the managed subject, addressing queries and assisting clients on processes, systems, institute info, rules, regulations, and any other details relevant to the counselling /admission process that is beneficial for clients

Skills Required

Excellent written and verbal communication skills (English & Tamil)
Continuous learning mindset, readily absorbing new information and adeptly explaining complex concepts to Clients with clarity
Cultivate a customer-centric mindset, demonstrating proactive, self-motivated, patient, and flexible attributes to ensure exceptional service delivery
Consistently positive, empathetic, and professional demeanour when interacting with clients
Proficiency in managing & multitasking across various communication platforms
Commitment to maintaining client confidentiality and data protection
Strong sense of time management efficiently prioritizing tasks
Ability to work independently