Oversee and manage all operations of new and pre-owned vehicles.
Ensure sales department contributes acceptable levels of gross and net profit.
Ensure sales personnel are well trained, motivated, and available when needed.
Determine sales quota’s for sales personnel in accordance to their skill levels.
Oversee sales, trade-ins, and delivery of all new and used vehicles.
Maintain a sales history and/or vehicle history log book.
Establish realistic forecasts.
Initiate and maintain an inventory control system along with net profit objectives which eliminate the possibility of “lower than anticipated” profits.
Become familiar and efficient with all phases of the computer system required for sales management.
2. Business Office Operations
Oversee and direct the business office operational activities related to providing finance, insurance, and extended service programs.
Produce acceptable levels of revenue and profits for the dealership by selling finance, insurance, and extended service programs to new and used motorcycle customers.
Cross-sell parts, accessories, and ready-to-ride products to customers.
Establish and maintain good working relationships with several finance sources, factory and otherwise.
Actively recruit and maintain a strong market base for the providing of available finance and Insurance products. Pro-actively use sales techniques.
Analyze departmental activities and practices effective problem solving techniques.
Employ a system of responsible accounting, including budget and internal controls. Set monthly sales objectives and attain goals. Provide with reports, as requested.
3. Management
Establish departmental work schedule, balancing the work load of all employees.
Train Staff to use consistent and current sales methodologies.
Set policies and procedures for sales department.
Manage employee performance (evaluate and council) and conduct performance reviews in a timely manner.
Assist with recruiting, interviewing, hiring, and terminating employees.
Forward records of all employee performance reviews, disciplinary actions, job promotions, pay adjustments and letters of commendation to appropriate personnel for placement in personnel files.
Provide training for all sales employees (seminars; workshops; sales schools, etc.).
Qualifications & Job Requirements
5+ years progressive experience within the sales department of a motor vehicle dealership.
Prefer knowledge and experience with sales of TVS motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.