Update and maintain assigned units as per manufacturer specifications
Assess hardware and software malfunctions by means of diagnostic tools and customer input
Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables
TAT to be maintained in delivering units (TAT Timeline: Accessories/Spare replacement - Next Business Day, Motherboard service & replacement - 2Business Days). If not, on case to case basis approvals from reporting manager is mandatory
Every unit received must be thoroughly examined & issues to be clearly mentioned in OBF, At the time of delivery quality check to be done before handing over to customer. And acknowledgement to be received from customer.