1. Product Knowledge
- Understand the technical aspects of water treatment systems, machinery, and services offered (e.g., reverse osmosis, filtration, softening systems, etc.).
- Stay updated on new products, industry trends, and innovations in water treatment technologies.
2. Customer Engagement and Relationship Building
- Identify potential customers through market research, networking, and leads.
- Maintain strong relationships with existing clients to encourage repeat business and referrals.
- Understand customer needs and recommend the appropriate machinery or services that best solve their problems.
- Provide product demonstrations and technical consultations to help customers make informed decisions.
3. Sales Process Management
- Develop and execute a strategic sales plan to meet or exceed sales targets.
- Prepare and deliver sales presentations tailored to the customer's specific requirements.
- Handle negotiations, prepare quotes, and draft contracts for water treatment machinery sales and services.
- Ensure the smooth execution of deals, from initial contact to the final sale, including follow-ups to ensure customer satisfaction.
4. After-Sales Support
- Coordinate installation and service of the water treatment machinery with the technical team.
- Ensure customers are trained on the proper use and maintenance of the machinery.
- Act as a liaison between customers and the service department to ensure timely maintenance and repairs.
5. Problem Solving
- Address customer complaints or issues related to the machinery and ensure quick resolution by collaborating with service teams.
- Offer troubleshooting advice to customers or arrange for technical support when necessary.
6. Reporting and Administration
- Maintain detailed records of customer interactions, sales processes, and orders.
- Regularly report on sales activities, pipeline progress, and customer feedback to management.
- Stay compliant with company policies and industry regulations in all sales activities.
7. Marketing Collaboration
- Work closely with the marketing team to support promotional activities, trade shows, and other customer outreach initiatives.
- Provide market feedback on customer preferences and emerging trends to inform future product development and marketing strategies.
8. Continuous Learning
- Participate in training programs to deepen knowledge of new water treatment technologies and sales techniques.
- Stay informed about competitors' products and market positioning to better tailor sales pitches.
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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