Job Detail Page

Roles and Responsibilities

• Conduct pump hydraulic tests, and energy checks and prepare quotes for out-of-warranty repairs.
• Service engineer to negotiate the offer pricing and commercial terms with customer for the services to be provided.
• Technical service support for all Grundfos product’ services, especially pumps installed at various sites. Should know the pump/product knowledge, available in Grundfos portfolio.
• Disassemble, inspect, troubleshoot, repair, and replace parts and re-assemble of Grundfos pumps, pump systems, and accessories in a field service and/or shop environment.
• Identify the root cause of mechanical, electrical, and systematic failures.
• Provide advice to customers at the pump and system/application levels.
• Write Service / FAS reports and handle the AMC sites
• Flexible with working hours in order to meet customers’ expectations,
• To achieve service revenue through paid visits & customer training and Timely submission of the service invoices / full payment collection
• Building a strong relationship with customers.
• Effective communication verbal & written with customers, vendors & internal

Experience:

• 2-3 years of experience in service and hands-on experience is must.