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SUPPORT EXECUTIVE

Banking, Financial Services and Insurance | Telecaller

~15,000 p.m | Post Graduate | Thiruchirappalli

Gender : All | Age Limit - 20-28 | Openings - 15 | Experience - Fresher | Job Type - Regular
ALASS INFOTECH SOLUTION
Posted Jobs Count : 16
Open Until : 24-01-2025
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Description

ob Title: Support Executive

Location: Trichy

FEMLAE CANDIDATES ONLY

Job Overview:

We are seeking a dedicated and customer-focused Support Executive to join our team. The ideal candidate will be responsible for providing exceptional support to customers, resolving issues, and ensuring a positive customer experience. This role involves interacting with customers via phone, email, and chat, ensuring that inquiries are resolved in a timely and efficient manner.

Key Responsibilities:

  • Customer Support: Handle inbound customer inquiries via phone, email, chat, and other communication channels, ensuring a high level of customer satisfaction.
  • Issue Resolution: Troubleshoot and resolve customer issues, escalating complex problems to higher-level teams when necessary.
  • Documentation: Accurately document customer interactions, inquiries, and resolutions in the CRM or ticketing system.
  • Product Knowledge: Stay up-to-date with product offerings, services, and features to provide accurate and helpful information to customers.
  • Technical Assistance: Assist customers with technical inquiries related to products, services, or software applications.
  • Team Collaboration: Collaborate with other departments (technical, sales, product) to resolve customer issues and improve service quality.
  • Follow-Up: Ensure timely follow-up with customers to ensure satisfaction and closure of any outstanding issues.
  • Feedback Collection: Gather customer feedback and relay it to relevant teams for continuous improvement.
  • Quality Assurance: Maintain high standards of service delivery, ensuring compliance with internal processes and external regulations.

Required Skills and Qualifications:

  • Experience: 0-1years of experience in customer support or a similar role.
  • Communication Skills: Strong verbal and written communication skills with the ability to convey information clearly and professionally.
  • Problem-Solving: Excellent problem-solving skills and the ability to troubleshoot and resolve issues efficiently.
  • Technical Proficiency: Basic understanding of software, products, or services related to the company’s offerings.
  • Attention to Detail: High attention to detail and accuracy in documenting interactions.
  • Team Player: Ability to work effectively both independently and as part of a team.
  • Multitasking: Ability to handle multiple tasks and prioritize work effectively in a fast-paced environment.
  • Customer-Centric: A strong commitment to delivering outstanding customer service.

 

Skills

  • Technical Support Executive-Voice


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