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FLOOR MANAGER

Gems & Jewellery | Floor Manager

25,000 - 50,000 p.m | Under Graduate - Bachelor of Arts | Dindigul

DINDIGUL

Gender : All | Age Limit - 24-45 | Openings - 5 | Experience - 0-1 Year | Job Type - Regular
Bhima Jewellery
Posted Jobs Count : 9
Open Until : 08-02-2025
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Description

Job Title         :  Floor Manager

Reporting To : Branch Manager / Manager’s

Objective Summary:

  • To ensure the proper functioning of the showroom. To monitor the sales, inventory, employees and all other related infrastructures within the showroom.
  • Principal Duties and Responsibilities:
  • Ensure that all customers are handled properly by the retail staff.
  • In cases where customers cannot be handled by the retail sales assistants, Floor in charges to handle them.
  • To ensure that the procedures, process and systems adopted by the management are being followed by staffs.
  • To Suggest, Plan and implement in-shop display, layout and customer walk-ins so as to maximize sales, customer satisfaction, appearance and image of store for customers.
  • To assess and Manage selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.
  • To manage upkeep and ensure proper working condition of all infrastructures, equipment, fixtures and stock in showroom premises.
  • To review employee performance and to suggest actions to be taken regarding a particular employee.
  • To conduct daily briefings on the activities to be conducted with the staff.
  • To attend the monthly meetings held at corporate office or to attend meetings as and when required by the top management in corporate office.
  • To approve the leaves of the sales staff after it has been reviewed by the section in charge
  • To maintain the movement register.
  • To provide daily report to manager and top management.
  • Controlling section supervisor’s & section heads.
  • Follow-up of due compliance with shop rules and regulations,
  • Ensuring proper attendance of customers by section staff & front office staff (floor coordinators)
  • Inducing new methods for improving service and customer satisfaction.
  • Ensuring the floor supervisors do proper follow up of customer feedback and reporting the necessary changes on account the same.
  • Close monitoring of items passing during the beginning and end of the day.
  • Arrangement of necessary number of staffs for smooth functioning of item passing.
  • Reporting to the HR department the requirement of staff at respective sections.
  • He/she shall ensure that the staffs under his/her team adhere to the HR policy regarding uniforms and timings.
  • To ensure a proper shopping experience within the showroom.

Skills

  • Jewellery Retail - Floor Manager


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