The role of a Greeter in a Tanishq store, like in many retail stores, is essential in creating a welcoming and positive first impression for customers. The key responsibilities typically include:
Warm Welcome: Greeters are the first point of contact for customers entering the store. They offer a friendly and welcoming greeting, setting the tone for the shopping experience.
Customer Assistance: Greeters help customers feel comfortable and guide them through the store. They assist with inquiries, direct customers to specific product areas, and may help with identifying what they are looking for.
Brand Representation: The greeter must embody the values and image of Tanishq, ensuring that customers feel the luxury and quality that the brand represents. They also inform customers about the brand’s heritage, special collections, and unique selling points.
Customer Engagement: Greeters may engage customers in conversations to understand their needs, preferences, and purchase intentions, while also keeping them informed about ongoing offers or promotions.
Managing Traffic: In stores with high foot traffic, greeters help manage the flow of customers, ensuring that the store environment remains organized and comfortable for everyone.
Handling Basic Queries: Greeters answer general questions about the store, product range, or services like payment options, customization services, and return policies.
Appointment Scheduling: In some cases, if a customer wants a more personalized experience or is interested in specific services (like custom jewelry design), greeters may schedule appointments or direct them to appropriate staff.
Maintaining Store Ambience: Greeters help maintain the store’s atmosphere by ensuring the area is clean, organized, and that the visual displays align with Tanishq’s standards.
Cross-selling and Upselling: While not always the primary responsibility, greeters may suggest related products or upgrades based on the customer's interest and needs, helping to increase sales.
Customer Feedback Collection: Greeters may encourage customers to share feedback about their shopping experience, which helps the store improve its service.
Overall, greeters at Tanishq play a crucial role in providing exceptional customer service and ensuring customers feel valued and comfortable.
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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