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FLOOR MANAGER

Retail | Retail Departmental Manager

25,000 - 50,000 p.m | Under Graduate | Sivagangai

KARAIKUDI

Gender : All | Age Limit - 25-35 | Openings - 1 | Experience - 4-5 Years | Job Type - Regular
JEYAM AND CO
Posted Jobs Count : 3
Open Until : 28-02-2025
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Description

The role of a Floor Manager at Tanishq (a prominent Indian jewelry brand) typically involves overseeing the daily operations of the store floor, ensuring smooth customer service, and driving sales. Here's a breakdown of key responsibilities:

1. Customer Service Management

  • Ensure that customers have a positive shopping experience.
  • Address customer concerns, complaints, and feedback.
  • Supervise sales staff in assisting customers, providing product information, and guiding purchases.

2. Sales Performance

  • Monitor daily sales targets and work with the team to meet or exceed them.
  • Set strategies to increase foot traffic and sales, including upselling or cross-selling high-margin products.
  • Review daily and weekly sales reports to identify trends and opportunities for improvement.

3. Team Leadership & Supervision

  • Manage and train sales staff, providing guidance on sales techniques, product knowledge, and customer service standards.
  • Motivate the team to ensure high morale and productivity.
  • Schedule shifts and ensure there are enough staff members to cover all areas of the store.

4. Inventory Management

  • Keep track of stock levels and ensure that bestsellers and key items are always available.
  • Coordinate with the inventory team to ensure timely restocking.
  • Ensure the proper display of jewelry, ensuring products are well-organized and visible to customers.

5. Visual Merchandising

  • Ensure that the store is visually appealing, with well-organized jewelry displays that highlight new arrivals and promotions.
  • Implement seasonal or promotional displays to increase customer interest and sales.

6. Compliance and Quality Control

  • Ensure adherence to company policies and procedures, especially regarding customer transactions, inventory, and store cleanliness.
  • Ensure that jewelry products are maintained in top quality, with proper handling to avoid damage.

7. Training & Development

  • Conduct regular training sessions for the staff on product knowledge, sales strategies, and customer engagement techniques.
  • Identify high-performing staff and offer them growth opportunities within the organization.

8. Reporting

  • Provide detailed reports to upper management on sales performance, customer feedback, and team progress.
  • Identify areas for improvement based on reports and implement strategies for growth.

Overall, a Floor Manager at Tanishq plays a critical role in ensuring the store runs efficiently, sales targets are met, and customers are satisfied with their shopping experience.

Skills

  • Jewellery Retail - Floor Manager


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