Key responsibilities:
Outbound calling:
Reaching out to potential customers through cold calls to generate leads and promote car servicing packages.
Customer engagement:
Answering incoming calls from customers regarding service inquiries, appointment scheduling, and general questions about car maintenance.
Service explanation:
Clearly explaining the different types of car services offered, including oil changes, tire rotations, brake checks, and detailing, highlighting their benefits and pricing.
Appointment booking:
Scheduling service appointments with customers based on their availability and desired service needs.
Lead qualification:
Identifying potential customers with a genuine need for car service and qualifying them for further sales interactions.
Customer follow-up:
Reaching out to customers to confirm appointment details, remind them of upcoming services, and follow up on any outstanding issues.
Sales target achievement:
Meeting and exceeding assigned sales targets by converting leads into booked service appointments.