A telecaller is responsible for answering customer calls and providing timely and accurate information about products and services. Their duties include responding to customer inquiries and complaints in a professional and courteous manner, taking orders and processing payments over the phone, and maintaining accurate records of customer interactions and transactions. Other responsibilities include studying the details of each offering and remaining abreast of updates to these offerings, obtaining and updating lists of individuals' contact details, calling active and budding clients to encourage the purchase of items, addressing clients' uncertainties, grievances, and suggestions on time, and noting important details of each conversation. Telecallers are also responsible for gathering leads and producing sales by speaking with prospective and current customers over the phone, gathering information from the target market, following up with customers to provide new products or services, and documenting customer feedback for follow-up actions