To deal with the entire housekeeping department through the telephone with the purpose of making a note and forwarding all communication for necessary action
To maintain direct link between front office and the housekeeping supervisor to clean all vacated rooms so as to maintain vacant clear room inventory
To receive various maintenance orders and prepare a maintenance slip to forward to the engineering department after recording in the housekeeping maintenance register, as per procedure
To prepare proper room status report on the basis of occupancy lists received from guest floors
To transmit all the information received from the front office to the housekeeping supervisor for necessary action with regard to rooms allotted to VIP’s, scanty baggage etc
To receive all guest messages, complaints and requests with regard to housekeeping and to transmit them for necessary action
To handle all lost and found enquiries
To handle the issue and retrieval of all keys under the charge of housekeeping
To be courteous and patient, speak in a clear and pleasant voice and to be able to grasp a guest’s request or complaint at the first explanation. Should also have a good command over the English language
To be conversant and familiar with all areas of the Hotel, so as to ensure correct and swift compliance of any orders and actions
To distribute and receive back all master keys and other keys
Maintain record of all extra items like heater, hot water bottle, hard pillows etc issued to guests on request
