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CUSTOMER CARE EXECUTIVE

Telecom | Customer Care Executive (Call Centre)

15,000 - 25,000 p.m | Under Graduate | Chennai

CHENNAI

Gender : All | Age Limit - 20-28 | Openings - 20 | Experience - Fresher | Job Type - Regular
FUTURE TECH CORPORATE SOLUTION
Posted Jobs Count : 7
Open Until : 10-05-2025
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Description

Job Description – Customer Care Executive (Call Centre)

Position: Customer Care Executive
Sector: Telecom
Location: Chennai
Job Type: Regular
Openings: 20
Salary: ₹15,000 – ₹20,000 per month

Key Responsibilities:

  • Handle inbound and outbound customer calls efficiently.
  • Address customer inquiries, complaints, and provide appropriate solutions.
  • Ensure customer satisfaction through effective communication and timely resolution.
  • Maintain accurate records of customer interactions in the CRM system.
  • Collaborate with internal teams to resolve technical or service-related issues.
  • Follow standard scripts and processes while maintaining professionalism.
  • Meet performance targets including call handling metrics and customer satisfaction.

Required Skills & Qualifications:

  • Minimum qualification: 12th Pass or Graduate.
  • Strong communication skills in English and Tamil (additional languages are a plus).
  • Basic computer knowledge and ability to work with CRM tools.
  • Customer-focused attitude with problem-solving abilities.
  • Ability to work in shifts, including weekends if required.

Preferred Experience:

  • 0-2 years of experience in a call center or customer service role (Freshers are welcome).
  • Prior experience in the telecom sector is a plus.

Skills

  • Customer Care Executive
  • Customer Care Executive (Call Centre)

Additional Skills


MALAYALAM and ENGLISH

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