Responding to queries, complaints, and requests via Phone, E-mail, Chat, Telegram, Social-Media, and In-app tool / ticketing support to all assigned clients in a timely manner
Provide timely and effective responses to Client inquiries, complaints, & requests through various channels such as phone, email, chat, Telegram, social media, and in-app tools/ticketing support
Handle both inbound & outbound queries from prospective clients regarding product features, offered services, and available packages/plans
Develop and maintain a deep understanding of the designated function/domain, becoming a subject matter expert in the designated area
Ensure accurate and thorough documentation of client interactions, recording and filing information in prescribed formats using designated tools
Develop informative materials such as info videos / guides, and written content on the managed subject, addressing queries and assisting clients on processes, systems, institute info, rules, regulations, and any other details relevant to the counselling /admission process that is beneficial for clients
