1.Customer Interaction:
•Handle inbound and outbound customer calls professionally.
•Address customer queries and concerns effectively, ensuring high customer satisfaction.
2.Chat Support:
•Provide prompt and accurate assistance through online chat platforms.
•Resolve customer issues and escalate when necessary.
3.Review Management:
•Collect feedback and reviews from clients to improve services.
•Maintain records of customer feedback for quality enhancement.
4.Client Coordination:
•Arrange accommodations, transportation, and other logistics for foreign clients.
•Ensure all arrangements are tailored to meet client needs and preferences.
5.Appointment Scheduling:
•Schedule and manage appointments for clients with relevant medical professionals or facilities.
•Confirm appointments and send timely reminders to clients.
6.General Support:
•Address any additional requirements or concerns raised by clients.
•Collaborate with internal teams to ensure smooth service delivery.
Qualifications and Skills:
•Bachelor’s degree or equivalent.
•Excellent communication skills (verbal and written).
•Proficiency in using chat and call management tools.
•Strong organizational and multitasking abilities.
•Customer-centric approach with problem-solving skills.
•Experience in the medical or healthcare industry is an advantage.
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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