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Telecalling Executive (Freshers)

Manufacturing | Sales Representative

7500-10000 p.m | Diploma - Diploma Others - OTHERS | Coimbatore

Gandhipuram

Gender : All | Age Limit - 22-35 | Openings - 2 | Experience - Fresher | Job Type - Regular
KOVAI TAPES PRIVATE LIMITED
Posted Jobs Count : 2
Open Until : 31-03-2025
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Description

A telecalling executive's job role typically involves making and receiving phone calls to achieve specific business objectives. Here's a breakdown of common responsibilities:

Core Responsibilities:

  • Outbound Calls:
    • Making calls to potential customers (leads) to generate sales, schedule appointments, or gather information.
    • Conducting market research or surveys over the phone.
    • Following up on leads or inquiries.
    • Promoting products or services.
    • Handling collections calls.
  • Inbound Calls:
    • Answering customer inquiries and providing information about products or services.
    • Handling customer complaints and resolving issues.
    • Taking orders or processing requests.
    • Providing customer support.
    • Routing calls to the proper department.
  • Data Management:
    • Maintaining accurate records of calls and customer interactions.
    • Updating customer databases with new information.
    • Generating reports on call activity.
  • Sales and Lead Generation:
    • Identifying and qualifying potential customers.
    • Meeting or exceeding sales targets.
    • Generating leads for the sales team.
  • Customer Service:
    • Providing excellent customer service and building rapport with customers.
    • Addressing customer concerns and resolving problems effectively.
    • Maintaining a positive and professional attitude.
  • Other Tasks:
    • Following up with customers via email or other communication channels.
    • Staying up-to-date on product knowledge and industry trends.
    • Adhering to company policies and procedures.
    • Working from a script when required.

Key Skills:

  • Excellent communication and interpersonal skills.
  • Strong listening and problem-solving skills.
  • Ability to handle objections and remain calm under pressure.
  • Sales and negotiation skills (for sales-oriented roles).
  • Basic computer skills and familiarity with CRM software.
  • Good organizational and time management skills.
  • The ability to speak clearly and concisely.
  • The ability to be polite and professional.

The specific duties of a telecalling executive can vary depending on the industry and the company's needs.

Skills

  • Advertising Operational Coordinator


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Related Job List

Department Of Employment And Training, Old Alandur Road,
Guindy, Chennai-32.

   9499966018 .

   tnprivatejobs@gmail.com .

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